Your voice matters – Feedback
Sharing feedback
You can share your feedback via this form or in person with a member of staff.
It's great to receive positive feedback, and important to hear from you when you think we could improve.
Acknowledgement
It is our aim that all feedback be acknowledged within 3 working days of receipt. Acknowledgement may be in person or in writing.
Advocacy Services
An advocate’s role is to provide support to assist you at any stage of the complaint process. It is a free and confidential service. An advocate can stand beside you or work on your behalf, at your direction, in a way that represents your expressed wishes.
If you are interested in learning more, please contact Elder Rights Advocacy on their confidential and toll-free numbers 1800 700 600 or 03 9602 3066.
Aged Care Quality and Safety Commission
If you feel your complaint has not been adequately addressed through our internal feedback system you have the option to raise the complaint through the Aged Care Quality and Safety Commission.
The Aged Care Quality and Safety Commission can be free called on 1800 951 822.